We’re here to help.

Need a hand getting back to your story? Start with the answers below, or contact us.

Include your iPhone model, iOS version, the story title and a short description of what happened. Never send passwords, sign-in codes or payment details.

My story won’t play

Check your internet connection, reopen the story and try again. Audio requires an internet connection. If a story is marked Premium, check your account’s access or choose the story available to your account.

Where is my saved place?

Use the same account on the same device. Your saved listening position is kept on this device. Signing out preserves it, but deleting the app or its data can remove it.

I’ve paid, but Premium is missing

Make sure you’re using the Apple account that made the purchase. In Rivfun Stories, open You, go to Settings → Plans & purchases, and choose Restore purchases. If access is still missing, contact support.

Manage or cancel a subscription

Open Apple’s subscription settings. You can also open them from You → Settings → Manage App Store subscriptions. Deleting the app or your Rivfun Stories account does not cancel an Apple subscription.

I forgot my password

Choose Forgot password on the sign-in screen. Enter the email address for your account and use the link in the email. If you normally sign in with Apple or Google, choose that sign-in method.

Delete your account

In the app, open You → Settings → Delete account and read the confirmation. Deletion is permanent. To ask about your personal data or get help with account deletion, email info@rivfun.com.

Who are these stories for?

Rivfun Stories is intended for adults and teenagers. Some stories include mature or frightening themes. Read the story information before listening.